Customereye

Fractory

Construction & Industrialfractory.com

Review data last updated .

Based on public reviews and response behavior.

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67 reviews over 2,781 days (about 0.7 per month). Busiest month: 5% of reviews. Languages: en 99%, et 2%.

Overall Score

51/100
Short observation window (2781 days)
4.43 ★ average rating · 67 reviews
51/100 from 67 reviews over 2 months, limited confidence. trend not shown: window under six months.

Construction & Industrial average: score 66.3, rating 4.55 stars, reply rate 45.2%, over 2,119 ranked companies · benchmark 13 Oct 2026

Score

51.2

Industry average 66.3

15.0 below average

Rating

4.43

Industry average 4.55

0.12 below average

Reply rate

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Industry average 45.2%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#1798of 2119 ranked in Construction & Industrial
Top 85% · Bottom Tier
#1 (best)#2119 (worst)
#1796Peer
#1797Peer
#1798This company
#1799Peer
#1800Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

76% of reviews positive, 24% negative

76%
positive
  • Positive76%
  • Neutral0%
  • Negative24%

Sentiment Balance

Covering March 2021 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Customer Support
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Pricing
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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