Customereye

British Thermals

Apparel & Fashionwww.britishthermals.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,195 days (about 1.4 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

79/100
4.86 ★ average rating · 100 reviews
79/100 from 100 reviews over 11 months, moderate confidence.

Apparel & Fashion average: score 62.4, rating 4.23 stars, reply rate 40.7%, over 1,409 ranked companies · benchmark 3 Oct 2026

Score

78.7

Industry average 62.4

16.3 above average

Rating

4.86

Industry average 4.23

0.63 above average

Reply rate

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Industry average 40.7%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#161of 1409 ranked in Apparel & Fashion
Top 11% · Top Tier
#1 (best)#1409 (worst)
#159Peer
#160Peer
#161This company
#162Peer
#163Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

92% of reviews positive, 8% negative

92%
positive
  • Positive92%
  • Neutral0%
  • Negative8%

Sentiment Balance

Covering December 2023 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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