Based on public reviews and response behavior.
198 reviews over 259 days (about 23 per month). Busiest month: 38% of reviews. Languages: en 96%, unknown 4%, nl 1%.
Hobbies & Arts average: score 66.0, rating 4.47 stars, reply rate 31.9%, over 2,552 ranked companies · benchmark 24 Oct 2026
Score
61.5
Industry average 66.0
4.5 below average
Rating
3.49
Industry average 4.47
0.98 below average
Reply rate
—
Industry average 31.9%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 36% negative
Covering August 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.
Share of theme mentions
Themes extracted from 198 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,552 ranked companies in Hobbies & Arts (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.315 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 88% of reviews against an industry average of 32%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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