Customereye

BetUK

Gambling & Betting • United Kingdomwww.betuk.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

37/100
−2.8 vs. last month2.06 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#78of 91
Top 86% · Bottom Tier
#1 (best)#91 (worst)
#76Peer
#77Peer
#78This company
#79Peer
#80Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 47% negative

52%
positive
  • Positive52%
  • Neutral2%
  • Negative47%

Sentiment Balance

Covering November 2024 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.5%
Pricing
16.5%
Loyalty
13.6%
Response Speed
11.6%
Communication
11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • •Built from a negative-review share of 41.0% across this company's analyzed reviews.
  • •20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating
5★
21.0%
4★
5.2%
3★
2.0%
2★
2.7%
1★
69.2%

Based on 600 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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