Based on public reviews and response behavior.
241 reviews over 50 days (about 147 per month). Busiest month: 64% of reviews — one month dominates this sample. Languages: en 98%, fr 2%, unknown 0%.
Hobbies & Arts average: score 65.3, rating 4.42 stars, reply rate 31.5%, over 2,616 ranked companies · benchmark 23 Oct 2026
Score
66.5
Industry average 65.3
1.2 above average
Rating
4.56
Industry average 4.42
0.14 above average
Reply rate
—
Industry average 31.5%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering September 2026 — 88 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 21% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 241 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,616 ranked companies in Hobbies & Arts (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 95% of reviews against an industry average of 32%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 143 mentions with a sentiment score of 80.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
