Customereye

Auto Credit Express

Lending & Consumer Finance • United Stateswww.autocreditexpress.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

69/100
+19.8 vs. last month4.56 ★ average rating · 996 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#53of 275
Top 19% · Top Tier
#1 (best)#275 (worst)
#51Peer
#52Peer
#53This company
#54Peer
#55Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering July 2026 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 994 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.1%
Product Quality
23.0%
Onboarding
12.0%
Loyalty
11.4%
Response Speed
8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 25.8% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
81.4%
4
6.9%
3
3.7%
2
2.1%
1
5.8%

Based on 996 analyzed reviews. Sentiment is improving: 97.9% of reviews in the last three months were positive, compared with 92.0% in the three months before that.

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