Customereye

American RV Company

Hobbies & Arts • Azusa CAwww.americanrvcompany.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
+8.3 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#143of 467
Top 31% · Upper Half
#1 (best)#467 (worst)
#141Peer
#142Peer
#143This company
#144Peer
#145Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 21% negative

75%
positive
  • Positive75%
  • Neutral3%
  • Negative21%

Sentiment Balance

Covering March 2017 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2017.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.3%
Customer Support
14.6%
Response Speed
13.5%
Product Quality
13.0%
Loyalty
9.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 30.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
89.2%
4
8.3%
3
1.7%
2
0.5%
1
0.3%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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