Alpkit

Hobbies & Arts • United Kingdomwww.alpkit.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

+4.5 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#96of 467

Top 21% · Top Tier

#1 (best)#467 (worst)

#94Peer

#95Peer

#96This company

#97Peer

#98Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering December 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.0%

Product Quality

15.7%

Loyalty

13.6%

Delivery Shipping

12.0%

Communication

8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

75.5%

4★

3.0%

3★

2.0%

2★

5.7%

1★

13.8%

Based on 600 analyzed reviews. Sentiment is improving: 86.3% of reviews in the last three months were positive, compared with 74.5% in the three months before that.

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