888casino

Gambling & Bettingwww.888casino.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

30/100

+25.1 vs. last month1.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#87of 91

Top 96% · Bottom Tier

#1 (best)#91 (worst)

#85Peer

#86Peer

#87This company

#88Peer

#89Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 59% negative

38%

positive

Positive38%
Neutral2%
Negative59%

Sentiment Balance

Covering November 2024 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 50% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

21.4%

Loyalty

15.8%

Customer Support

15.2%

Communication

14.3%

Response Speed

8.5%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 21.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 51.0% across this company's analyzed reviews.
•28 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

4.3%

4★

1.7%

3★

1.3%

2★

2.8%

1★

89.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 5.2% of reviews in the last three months were positive, compared with 4.8% in the three months before that.

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