1-800-Flowers

Gifts & Party Supplies • USwww.1800flowers.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−2.5 vs. last month3.24 ★ average rating · 737 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#103of 149

Top 69% · Mid Pack

#1 (best)#149 (worst)

#101Peer

#102Peer

#103This company

#104Peer

#105Peer

Overall Customer Sentiment

Mid Pack

51% of reviews positive, 47% negative

51%

positive

Positive51%
Neutral3%
Negative47%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 696 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.9%

Customer Support

13.3%

Loyalty

13.0%

Product Quality

9.9%

Onboarding

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 26.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 46.8% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

44.5%

4★

8.0%

3★

7.9%

2★

6.4%

1★

33.2%

Based on 737 analyzed reviews. Sentiment is holding steady: 69.6% of reviews in the last three months were positive, compared with 69.6% in the three months before that.

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