1010labs

Healthcare & Medical • United Kingdomwww.1010labs.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

+31.9 vs. last month2.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#555of 615

Top 90% · Bottom Tier

#1 (best)#615 (worst)

#553Peer

#554Peer

#555This company

#556Peer

#557Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 64% negative

34%

positive

Positive34%
Neutral2%
Negative64%

Sentiment Balance

Covering March 2022 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.8%

Customer Support

15.6%

Communication

13.4%

Response Speed

13.3%

Loyalty

13.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 69.0% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.4avg rating

5★

27.8%

4★

8.2%

3★

2.3%

2★

3.3%

1★

58.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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