Customereye

Plum

Lending & Consumer Financewithplum.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 74 days (about 82 per month). Busiest month: 40% of reviews. Languages: en 97%, fr 3%, es 1%.

Overall Score

54/100
Short observation window (74 days)
+10.3 vs. last month3.79 ★ average rating · 200 reviews
54/100 from 200 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

54.1

Industry average 65.5

11.4 below average

Rating

3.79

Industry average 4.43

0.64 below average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#876of 1142 ranked in Lending & Consumer Finance
Top 77% · Bottom Tier
#1 (best)#1142 (worst)
#874Peer
#875Peer
#876This company
#877Peer
#878Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering September 2026 — 71 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 18% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Product Quality
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Onboarding
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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