Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
95% of reviews positive, 5% negative
Covering May 2023 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 40.0% of reviews in the last three months were positive, compared with 37.5% in the three months before that.
