INSHUR

Finance & Insurance • United Kingdominshur.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

+2.3 vs. last month4.07 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#137of 373

Top 37% · Upper Half

#1 (best)#373 (worst)

#135Peer

#136Peer

#137This company

#138Peer

#139Peer

Overall Customer Sentiment

Above Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering October 2024 — 58 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.6%

Onboarding

16.7%

Pricing

14.3%

Product Quality

11.5%

Response Speed

8.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 47.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

67.7%

4★

9.7%

3★

2.7%

2★

1.8%

1★

18.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 80.6% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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