Customereye

LIVELY

Apparel & Fashion • United Stateswearlively.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

45/100
3.49 ★ average rating · 808 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#266of 330
Top 81% · Bottom Tier
#1 (best)#330 (worst)
#264Peer
#265Peer
#266This company
#267Peer
#268Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative36%

Sentiment Balance

Covering April 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 762 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
17.9%
Loyalty
17.9%
Delivery Shipping
15.4%
Customer Support
14.3%
Pricing
8.4%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 7.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 35.8% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
44.2%
4
10.9%
3
14.4%
2
10.9%
1
19.7%

Based on 808 analyzed reviews. Sentiment is slipping: 57.1% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis