Based on public reviews and response behavior.
Among fully-analyzed Gifts & Party Supplies companies
74% of reviews positive, 25% negative
Covering September 2024 — 309 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 15% negative and 2% neutral.
Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Customer Support, making up 6.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 92.4% of reviews in the last three months were positive, compared with 78.7% in the three months before that.
