Customereye

Viome

Supplements & Nutrition • United Statesviome.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+5.8 vs. last month3.24 ★ average rating · 1,610 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#73of 301
Top 24% · Top Tier
#1 (best)#301 (worst)
#71Peer
#72Peer
#73This company
#74Peer
#75Peer

Overall Customer Sentiment

Category Leader

46% of reviews positive, 52% negative

46%
positive
  • Positive46%
  • Neutral2%
  • Negative52%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,578 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
15.9%
Customer Support
14.1%
Onboarding
12.0%
Loyalty
12.0%
Pricing
9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 15.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 52.4% across this company's analyzed reviews.
  • 17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
42.9%
4
7.6%
3
10.3%
2
9.4%
1
29.8%

Based on 1,610 analyzed reviews. Sentiment is improving: 72.6% of reviews in the last three months were positive, compared with 64.8% in the three months before that.

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