VINHISTORYUSA

Auto Parts & Accessories • United Statesvinhistoryusa.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

−33.3 vs. last month3.18 ★ average rating · 479 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#145of 148

Top 98% · Bottom Tier

#1 (best)#148 (worst)

#143Peer

#144Peer

#145This company

#146Peer

#147Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 54% negative

44%

positive

Positive44%
Neutral2%
Negative54%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 475 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.7%

Pricing

22.8%

Onboarding

11.0%

Response Speed

9.8%

Loyalty

7.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 24.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 68.3% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

39.5%

4★

14.0%

3★

8.1%

2★

1.7%

1★

36.7%

Based on 479 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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