Customereye

GetOEMParts

Auto Parts & Accessories • United Statesgetoemparts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

24/100
+16.7 vs. last month1.78 ★ average rating · 504 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#148of 148
Top 100% · Bottom Tier
#1 (best)#148 (worst)
#144Peer
#145Peer
#146Peer
#147Peer
#148This company

Overall Customer Sentiment

Below Average

27% of reviews positive, 71% negative

27%
positive
  • Positive27%
  • Neutral2%
  • Negative71%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 497 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.4%
Communication
16.9%
Customer Support
12.5%
Loyalty
12.0%
Pricing
10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100
82/100
signal score
  • Built from a negative-review share of 72.0% across this company's analyzed reviews.
  • 16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating
5
14.9%
4
2.6%
3
2.8%
2
5.4%
1
74.4%

Based on 504 analyzed reviews. Sentiment is improving: 53.8% of reviews in the last three months were positive, compared with 26.7% in the three months before that.

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