Customereye

Viennaconcerts

Entertainment & Events • Austriaviennaconcerts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
4.55 ★ average rating · 433 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#30of 322
Top 9% · Top Tier
#1 (best)#322 (worst)
#28Peer
#29Peer
#30This company
#31Peer
#32Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 417 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
28.3%
Loyalty
15.9%
Onboarding
15.0%
Customer Support
14.7%
Pricing
6.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 26.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
76.4%
4
12.2%
3
4.4%
2
3.5%
1
3.5%

Based on 433 analyzed reviews. Sentiment is slipping: 81.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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