Based on public reviews and response behavior.
200 reviews over 47 days (about 130 per month). Busiest month: 79% of reviews — one month dominates this sample. Languages: en 100%.
Hobbies & Arts average: score 66.0, rating 4.47 stars, reply rate 31.9%, over 2,552 ranked companies · benchmark 24 Oct 2026
Score
61.8
Industry average 66.0
4.2 below average
Rating
4.86
Industry average 4.47
0.39 above average
Reply rate
—
Industry average 31.9%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
97% of reviews positive, 4% negative
Covering September 2026 — 32 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,552 ranked companies in Hobbies & Arts (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 2% of reviews against an industry average of 32%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 98 mentions with a sentiment score of 94.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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