Based on public reviews and response behavior.
189 reviews over 30 days (about 192 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: en 47%, fr 23%, de 13%.
Apparel & Fashion average: score 63.1, rating 4.25 stars, reply rate 39.0%, over 1,888 ranked companies · benchmark 10 Oct 2026
Score
50.5
Industry average 63.1
12.6 below average
Rating
3.67
Industry average 4.25
0.58 below average
Reply rate
—
Industry average 39.0%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 64% negative
Covering September 2026 — 122 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 61% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 189 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,888 ranked companies in Apparel & Fashion (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.153 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 50.5 sits in the bottom quarter of about 1,900 ranked Apparel & Fashion companies (25th percentile: 54, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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