Customereye

Truebites

Food & Beverage • United Kingdomtruebites.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

59/100
4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#157of 551
Top 28% · Upper Half
#1 (best)#551 (worst)
#155Peer
#156Peer
#157This company
#158Peer
#159Peer

Overall Customer Sentiment

Above Average

94% of reviews positive, 6% negative

94%
positive
  • Positive94%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering November 2024 — 18 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
25.0%
Delivery Shipping
22.6%
Loyalty
16.4%
Customer Support
12.8%
Response Speed
6.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • •Built from a negative-review share of 12.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
93.3%
4★
3.3%
3★
1.7%
2★
0.7%
1★
1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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