Customereye

Trilogy Stores

Apparel & Fashiontrilogystores.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 934 days (about 3.3 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

60/100
4.03 ★ average rating · 100 reviews
60/100 from 100 reviews over 12 months, moderate confidence.

Apparel & Fashion average: score 62.9, rating 4.25 stars, reply rate 39.8%, over 1,693 ranked companies · benchmark 7 Oct 2026

Score

60.1

Industry average 62.9

2.8 below average

Rating

4.03

Industry average 4.25

0.22 below average

Reply rate

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Industry average 39.8%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#942of 1693 ranked in Apparel & Fashion
Top 56% · Mid Pack
#1 (best)#1693 (worst)
#940Peer
#941Peer
#942This company
#943Peer
#944Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 32% negative

67%
positive
  • Positive67%
  • Neutral1%
  • Negative32%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 29% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Product Quality
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Response Speed
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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