Based on public reviews and response behavior.
72 reviews over 1,348 days (about 1.6 per month). Busiest month: 10% of reviews. Languages: en 88%, id 13%.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
10.9
Industry average 61.3
50.4 below average
Rating
1.62
Industry average 3.93
2.31 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
11% of reviews positive, 89% negative
Covering June 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 72 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.935 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 10.9 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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