Customereye

HotelReservations.com

Travel & Hospitalityhotelreservations.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 3,242 days (about 0.9 per month). Busiest month: 4% of reviews. Languages: en 96%, da 1%, de 1%.

Overall Score

14/100
1.05 ★ average rating · 100 reviews
14/100 from 100 reviews over 8 months, moderate confidence.

Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 29 Sept 2026

Score

13.5

Industry average 61.1

47.6 below average

Rating

1.05

Industry average 4.01

2.96 below average

Reply rate

—

Industry average 43.7%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#548of 550 ranked in Travel & Hospitality
Top 100% · Bottom Tier
#1 (best)#550 (worst)
#546Peer
#547Peer
#548This company
#549Peer
#550Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

10% of reviews positive, 89% negative

10%
positive
  • Positive10%
  • Neutral1%
  • Negative89%

Sentiment Balance

Covering May 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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