Based on public reviews and response behavior.
85 reviews over 46 days (about 56 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 32%, nl 25%, fr 14%.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
7.6
Industry average 61.3
53.7 below average
Rating
1.16
Industry average 3.93
2.77 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
9% of reviews positive, 92% negative
Covering September 2026 — 44 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 9% of reviews in this period, with 91% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 85 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.937 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 7.6 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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