Based on public reviews and response behavior.
53 reviews over 462 days (about 3.5 per month). Busiest month: 36% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
64.8
Industry average 66.3
1.5 below average
Rating
4.55
Industry average 4.29
0.26 above average
Reply rate
—
Industry average 42.1%
not measured
Not ranked
no reviews in the last 12 months
85% of reviews positive, 11% negative
Covering March 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 53 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.199). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 26 mentions with a sentiment score of 84.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
