TicketSmarter has an overall score of 58/100 and an average customer rating of 3.4/5 from 600 analyzed customer reviews, ranking 100 of 322 companies in Entertainment & Events.
Review data last updated .
Entertainment & Events • United Statesticketsmarter.com
Competitive analysis from customer reviews & engagement signals.
Based on public reviews and response behavior.
High-level competitive position based on customer sentiment, review volume, and engagement signals.
Aggregate customer sentiment and rating score across all reviews.
Rank by overall score against other fully-analyzed Entertainment & Events companies.
60% of reviews positive, 37% negative
Distribution of positive, neutral, and negative customer sentiment — most recent period (monthly)
Covering September 2024 — 70 reviews, not the company's full review history.
Green = Positive · Gray = Neutral · Red = Negative
Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 29% negative and 6% neutral.
How sentiment has evolved across the selected time range.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been holding steady over the period shown.
Share of total theme mentions across this company's reviews.
Most feedback concerns Product Quality.
The most common complaint theme is Loyalty, making up 15.5% of all theme mentions.
A rule-based signal calculated for every company from negative-review share, churn-intent phrases, and how sentiment has moved over time.
The score above is rule-based arithmetic. A custom analysis has an AI read this company's negative reviews to name the specific warning signs behind the risk — unresolved complaints, mentions of switching, repeated service failures.
Request Custom AnalysisHow this company's reviewers actually rated it, and whether recent reviewers have been more positive than earlier ones.
Based on 600 analyzed reviews. Sentiment is holding steady: 66.4% of reviews in the last three months were positive, compared with 66.4% in the three months before that.
The breakdown above is descriptive statistics. A custom analysis groups reviewers into distinct customer segments — new versus long-term, or everyone hitting the same specific problem — with what each group actually says.
Request Custom AnalysisThe next section explains which customer themes and behaviors drive this competitive position.
