The Monitoring Center

Home Services • Canadathemonitoringcenter.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+33.4 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#59of 92

Top 64% · Mid Pack

#1 (best)#92 (worst)

#57Peer

#58Peer

#59This company

#60Peer

#61Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral2%
Negative22%

Sentiment Balance

Covering October 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.6%

Product Quality

16.1%

Loyalty

9.5%

Pricing

9.4%

Response Speed

8.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 32.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

80.0%

4★

12.0%

3★

3.0%

2★

1.3%

1★

3.7%

Based on 600 analyzed reviews. Sentiment is slipping: 78.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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