Customereye

Onward Waste Ltd

Home Servicesonwardwaste.co.uk

Review data last updated .

Based on public reviews and response behavior.

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113 reviews over 369 days (about 9.3 per month). Busiest month: 18% of reviews. Languages: en 100%.

Overall Score

50/100
+13.3 vs. last month4.87 ★ average rating · 113 reviews
50/100 from 113 reviews over 13 months, moderate confidence.

Home Services average: score 70.3, rating 4.63 stars, reply rate 44.4%, over 2,057 ranked companies · benchmark 17 Oct 2026

Score

49.8

Industry average 70.3

20.5 below average

Rating

4.87

Industry average 4.63

0.24 above average

Reply rate

—

Industry average 44.4%

not measured

Competitive Performance Rank

Among ranked Home Services companies

#1918of 2057 ranked in Home Services
Top 93% · Bottom Tierup 159 from last month
#1 (best)#2057 (worst)
#1916Peer
#1917Peer
#1918This company
#1919Peer
#1920Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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