Customereye

Morgans Plumbing & Heating

Home Servicesmorgansplumbingandheating.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 507 days (about 6 per month). Busiest month: 10% of reviews. Languages: en 100%.

Overall Score

50/100
4.61 ★ average rating · 100 reviews
50/100 from 100 reviews over 14 months, moderate confidence.

Home Services average: score 70.3, rating 4.63 stars, reply rate 44.4%, over 2,057 ranked companies · benchmark 17 Oct 2026

Score

49.7

Industry average 70.3

20.6 below average

Rating

4.61

Industry average 4.63

0.02 below average

Reply rate

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Industry average 44.4%

not measured

Competitive Performance Rank

Among ranked Home Services companies

#1921of 2057 ranked in Home Services
Top 93% · Bottom Tier
#1 (best)#2057 (worst)
#1919Peer
#1920Peer
#1921This company
#1922Peer
#1923Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Response Speed
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Problem Resolution
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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