The LCF Group

Lending & Consumer Finance • United Statesthelcfgroup.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

51/100

−32.5 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#200of 275

Top 73% · Mid Pack

#1 (best)#275 (worst)

#198Peer

#199Peer

#200This company

#201Peer

#202Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 19% negative

79%

positive

Positive79%
Neutral2%
Negative19%

Sentiment Balance

Covering October 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.9%

Product Quality

18.7%

Onboarding

16.8%

Response Speed

13.3%

Loyalty

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 29.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

87.7%

4★

3.3%

3★

0.3%

2★

0.7%

1★

8.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.7% of reviews in the last three months were positive, compared with 91.3% in the three months before that.

Unlock full insights