Customereye

The Knitting Network

Hobbies & Arts • United Kingdomtheknittingnetwork.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−0.5 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#322of 467
Top 69% · Mid Pack
#1 (best)#467 (worst)
#320Peer
#321Peer
#322This company
#323Peer
#324Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering December 2024 — 388 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 16% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.1%
Response Speed
18.6%
Product Quality
15.8%
Customer Support
9.7%
Loyalty
9.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 25.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.2%
4
4.2%
3
1.2%
2
0.5%
1
1.0%

Based on 600 analyzed reviews.

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