Based on public reviews and response behavior.
100 reviews over 447 days (about 6.8 per month). Busiest month: 13% of reviews. Languages: en 90%, unknown 8%, cy 1%.
Vaping & Smoking Alternatives average: score 63.2, rating 4.51 stars, reply rate 31.0%, over 497 ranked companies · benchmark 30 Oct 2026
Score
65.7
Industry average 63.2
2.5 above average
Rating
4.42
Industry average 4.51
0.09 below average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 0% negative and 17% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 497 ranked companies in Vaping & Smoking Alternatives (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 85% of reviews against an industry average of 31%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 57 mentions with a sentiment score of 74.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
