Customereye

The Hartford

Finance & Insurancethehartford.com

Review data last updated .

Based on public reviews and response behavior.

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484 reviews over 702 days (about 21 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

40/100
+32.7 vs. last month2.70 ★ average rating · 484 reviews
40/100 from 484 reviews over 24 months, high confidence.

Finance & Insurance average: score 58.5, rating 4.09 stars, reply rate 40.6%, over 1,022 ranked companies · benchmark 16 Sept 2026

Score39.9vs 58.518.6Rating2.70vs 4.091.39Reply ratevs 40.6%

Competitive Performance Rank

Among ranked Finance & Insurance companies

#905of 1022 ranked in Finance & Insurance
Top 89% · Bottom Tier
#1 (best)#1022 (worst)
#903Peer
#904Peer
#905This company
#906Peer
#907Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

39% of reviews positive, 58% negative

39%
positive
  • Positive39%
  • Neutral3%
  • Negative58%

Sentiment Balance

Covering August 2026 — 24 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 50% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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