Customereye

The Cake Store

Food & Beveragethecakestore.co.uk

Review data last updated .

Based on public reviews and response behavior.

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68 reviews over 1,625 days (about 1.3 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

50/100
−33.3 vs. last month3.79 ★ average rating · 68 reviews
50/100 from 68 reviews over 8 months, limited confidence.

Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,959 ranked companies · benchmark 14 Oct 2026

Score

49.7

Industry average 61.8

12.1 below average

Rating

3.79

Industry average 4.22

0.43 below average

Reply rate

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Industry average 32.8%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2425of 2959 ranked in Food & Beverage
Top 82% · Bottom Tierdown 405 from last month
#1 (best)#2959 (worst)
#2423Peer
#2424Peer
#2425This company
#2426Peer
#2427Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

77% of reviews positive, 24% negative

77%
positive
  • Positive77%
  • Neutral0%
  • Negative24%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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