TextbookX

Hobbies & Arts • United Statestextbookx.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

59/100

+20.0 vs. last month3.68 ★ average rating · 503 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#178of 467

Top 38% · Upper Half

#1 (best)#467 (worst)

#176Peer

#177Peer

#178This company

#179Peer

#180Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral2%
Negative32%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 457 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.1%

Pricing

14.9%

Onboarding

11.5%

Loyalty

11.2%

Customer Support

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100

49/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

45.5%

4★

23.1%

3★

7.2%

2★

2.4%

1★

21.9%

Based on 503 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights