Based on public reviews and response behavior.
600 reviews over 184 days (about 99 per month). Busiest month: 39% of reviews.
Apparel & Fashion average: score 62.9, rating 4.25 stars, reply rate 39.8%, over 1,693 ranked companies · benchmark 7 Oct 2026
Score
62.1
Industry average 62.9
0.8 below average
Rating
3.94
Industry average 4.25
0.31 below average
Reply rate
—
Industry average 39.8%
not measured
Among ranked Apparel & Fashion companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 28% negative
Covering September 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,693 ranked companies in Apparel & Fashion (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.178 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 61% of reviews against an industry average of 40%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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