Commense

Apparel & Fashion • Singaporethecommense.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−13.9 vs. last month3.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#94of 330

Top 28% · Upper Half

#1 (best)#330 (worst)

#92Peer

#93Peer

#94This company

#95Peer

#96Peer

Overall Customer Sentiment

Above Average

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering October 2024 — 33 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.4%

Loyalty

16.7%

Customer Support

16.2%

Delivery Shipping

14.6%

Pricing

8.3%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 6.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 14.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

62.8%

4★

8.5%

3★

3.0%

2★

3.2%

1★

22.5%

Based on 600 analyzed reviews. Sentiment is improving: 74.4% of reviews in the last three months were positive, compared with 68.7% in the three months before that.

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