Taxslayer

Finance & Insurance • UStaxslayer.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−15.0 vs. last month3.95 ★ average rating · 1,351 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#229of 373

Top 61% · Mid Pack

#1 (best)#373 (worst)

#227Peer

#228Peer

#229This company

#230Peer

#231Peer

Overall Customer Sentiment

Mid Pack

63% of reviews positive, 34% negative

63%

positive

Positive63%
Neutral3%
Negative34%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,324 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

25.0%

Loyalty

19.8%

Customer Support

13.2%

Pricing

12.5%

Response Speed

7.8%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 12.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 34.4% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

59.1%

4★

11.1%

3★

10.1%

2★

5.6%

1★

14.2%

Based on 1,351 analyzed reviews. Sentiment is slipping: 45.8% of reviews in the last three months were positive, compared with 85.3% in the three months before that.

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