Customereye

Support Nerds Inc.

Tech & Electronics • United Statessupportnerds.us

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
−5.2 vs. last month4.92 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#91of 127
Top 72% · Mid Pack
#1 (best)#127 (worst)
#89Peer
#90Peer
#91This company
#92Peer
#93Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering July 2026 — 134 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 30% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
41.4%
Product Quality
26.2%
Problem Resolution
16.4%
Loyalty
4.8%
Response Speed
4.3%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 22.2% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.4%
4
5.5%
3
0.9%
2
0.0%
1
0.2%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 99.5% in the three months before that.

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