Staines & Brights Ltd

Gifts & Party Supplies • United Kingdomstainesandbrights.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

−11.1 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#22of 149

Top 15% · Top Tier

#1 (best)#149 (worst)

#20Peer

#21Peer

#22This company

#23Peer

#24Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 14% negative

87%

positive

Positive87%
Neutral0%
Negative14%

Sentiment Balance

Covering December 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.2%

Response Speed

16.1%

Product Quality

14.1%

Customer Support

13.8%

Loyalty

9.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100

11/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.0%

4★

3.5%

3★

2.0%

2★

0.8%

1★

1.7%

Based on 600 analyzed reviews. Sentiment is improving: 97.7% of reviews in the last three months were positive, compared with 90.2% in the three months before that.

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