Based on public reviews and response behavior.
600 reviews over 79 days (about 231 per month). Busiest month: 39% of reviews.
Lending & Consumer Finance average: score 66.1, rating 4.45 stars, reply rate 50.0%, over 1,240 ranked companies · benchmark 7 Oct 2026
Score
50.8
Industry average 66.1
15.3 below average
Rating
4.51
Industry average 4.45
0.06 above average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 19% negative
Covering October 2024 — 236 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 18% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,240 ranked companies in Lending & Consumer Finance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 50.8 sits in the bottom quarter of about 1,100 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 96% of reviews against an industry average of 50%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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