Customereye

Sporty's Pilot Shop

Automotive & Mobility • United Statessportys.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#39of 265
Top 15% · Top Tier
#1 (best)#265 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.2%
Product Quality
14.6%
Customer Support
13.6%
Response Speed
13.1%
Onboarding
9.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 38.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.5%
4
5.8%
3
3.5%
2
3.0%
1
8.2%

Based on 600 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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