Sparetoolparts

Construction & Industrial • United Kingdomsparetoolparts.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

−10.0 vs. last month4.52 ★ average rating · 535 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#107of 404

Top 26% · Upper Half

#1 (best)#404 (worst)

#105Peer

#106Peer

#107This company

#108Peer

#109Peer

Overall Customer Sentiment

Above Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral3%
Negative28%

Sentiment Balance

Covering August 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 530 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.5%

Response Speed

14.5%

Communication

13.9%

Delivery Shipping

12.8%

Loyalty

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 12.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

82.1%

4★

7.5%

3★

0.4%

2★

0.9%

1★

9.2%

Based on 535 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 89.7% in the three months before that.

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