Vaping & Smoking Alternativessmokers-choiceuk.co.uk
Review data last updated .
Based on public reviews and response behavior.
122 reviews over 388 days (about 9.6 per month). Busiest month: 13% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.5, rating 4.39 stars, reply rate 31.0%, over 524 ranked companies · benchmark 6 Oct 2026
Score
70.3
Industry average 59.5
10.8 above average
Rating
3.99
Industry average 4.39
0.40 below average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 30% negative
Covering September 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 40% negative and 10% neutral.
Share of theme mentions
Themes extracted from 122 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 524 ranked companies in Vaping & Smoking Alternatives (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.323 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 70.3 places the company in the top quarter of about 500 ranked Vaping & Smoking Alternatives companies (75th percentile: 68). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
