Ninja Vapes

Vaping & Smoking Alternatives • United Kingdomninja-vapes.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−12.8 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#144of 173

Top 83% · Bottom Tier

#1 (best)#173 (worst)

#142Peer

#143Peer

#144This company

#145Peer

#146Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering December 2024 — 50 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 34% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.9%

Response Speed

17.5%

Product Quality

16.0%

Customer Support

13.1%

Loyalty

12.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 44.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

83.3%

4★

5.5%

3★

3.3%

2★

1.3%

1★

6.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.6% of reviews in the last three months were positive, compared with 94.1% in the three months before that.

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