Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
75% of reviews positive, 24% negative
Covering September 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 85.7% of reviews in the last three months were positive, compared with 80.0% in the three months before that.
