Based on public reviews and response behavior.
1,000 reviews over 254 days (about 120 per month). Busiest month: 16% of reviews. Languages: en 85%, unknown 11%, es 3%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
64.0
Industry average 62.9
1.1 above average
Rating
4.04
Industry average 4.27
0.23 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 31% negative
Covering July 2026 — 52 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.216 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.139). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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